Shipping:  All orders are immediately processed and usually shipped the next business day; however, all orders are to be shipped within 15 business days. Orders shipping in United States averages 3-5 days delivery time.

International Shipping:  We ship almost anywhere outside of the US for one flat rate. All orders are shipped first class and registered. At this time we DO NOT ship to Spain, Malaysia, Africa or Venezuela.                        

LOST PACKAGES:  We cannot guarantee delivery of international orders. If for some reason your international order does not reach its destination within 35 business days, we will file a lost package claim through the USPS; however, it can take up to 3 months for the investigation to be complete. We will also send you a confirmation receipt from the post office proving that your order was indeed shipped. Re-shipment of international lost packages are at the buyers own risk.

First Class Mail (1-10) Days

• U.S. (Only)  $5.75 Flat Fee Per Order                                                                                    

• U.S. (Only)  $8.00 Priority Flat Fee Per Order

• APO Address $8.70 Flat Fee Per Order

• Express Mail U.S. (Only) 1-2 Days - Guaranteed $26.00

•  International Orders - Registered $17.10

• Back Orders:  No back orders. You will be refunded for any items that may be out of stock; however, we can contact you when the item is available

• Insurance:  We do not offer shipping insurance; we guarantee that your item will arrive safely. If for some reason the order is damaged we will gladly replace it. Damaged merchandise must be returned to us within 14 business days. If an order is lost (United States Packages Only), we will gladly replace it. 

• Guarantee:  We guarantee that our merchandise is free of manufacturing defects. Please do not hesitate to contact us about any problem you may have with our products. Customer Satisfaction has been the backbone of our success.                                                                

• Return Policy:  We will replace the product(s) or issue refunds (shipping amount may not be included) if the product is delivered to you under one of these conditions. 

• Wrong Policy:  If you get the wrong product due to our shipping mistake, please notify us immediately. Upon return, it will be replaced or refunded

• Defective Item:  If you received a defective product, please notify us immediately.  Upon return, we'll ship put the replacement right away if defective item is confirmed.

• Privacy Policy:  Heart4Sterling respects the importance of our customers' privacy. The information collected from our customers is used solely to process your request. We will not sell, rent or disclose any customer information to anyone. All personal information collected during the checkout process is secure and confidential.

                              Cassie's Lot LLC

                              Sales@Heart4Sterling.com